FREQUENTLY ASKED QUESTIONS

We currently operate in India, Japan, United Arab Emirates and United States of America.

KD Yamasaki owns one subsidiary: Sigma Instruments.

KD Yamasaki is a global leader in non-invasive medical technology. We provide advanced treatment instruments designed to optimize health by addressing the root causes of discomfort not just the symptoms.

We offer multiple products, tailored to each country. Please check the Countries section of our website to see which products are available in your region.

Yes, our technology is FDA-certified and built to meet the highest standards of safety, quality, and effectiveness.

Prices vary by region. Please contact our customer support team for accurate pricing information.

KD Yamasaki offers the following product lines: Ultralign Systems ProAdjuster Systems Yamasaki Systems Please note that product availability may vary by country. For specific offerings in your region, refer to the Countries section of our website or Contact our support team for further assistance.

Yes, our products are designed to be safe and non-invasive. It delivers forces in a sub-harmonic, precise manner, making it suitable for patients of all ages, including newborns, pregnant women, and the elderly. It has no negative side effects and is pain-free. Each product undergoes rigorous testing and quality assurance to ensure optimal care and patient well-being.

Yes, our products comes with a 1-year warranty. Upon purchase, the warranty details are emailed to the buyer for their records.

Yes, Shipping charges apply and may vary based on your preference for standard or expedited shipping.

Yes, we provide tracking information for all shipments to monitor the delivery status.

Customers are responsible for custom duties, including VAT, tariffs, and related fees. Please specify your country when inquiring.

We currently ship our machine equipment to over 42 countries worldwide. Please specify your country when inquiring.

Delivery occurs within 4-6 working weeks from the date of order confirmation.

We offer standard shipping and expedited shipping. Additional charges are to be applied for expedited services.

Yes, Our machine equipment comes with a standard one-year warranty, excluding mechanical parts. Customers have the option to purchase extended warranties of up to five years.

Key Codes are provided free of charge to our customers. If you need a Key Code, simply contact our customer support team, and they’ll be happy to assist you.

The software is controlled through our development and testing process. The software can be updated online, and updates fall into two categories. ■ Software updates: Software updates are fixes and small changes to the code. They are done on an as-needed basis, typically once a quarter. ■Software upgrades: Software upgrades are more substantial changes that will include new protocols and modes of treatment application. This will come out approximately once a year.

The machine equipment should undergo calibration checks annually to help maintain and deliver the perfect standard of treatment. Our calibration service is available online.

You can contact our customer support team via email or by phone to schedule your machine equipment maintenance.

Yes, we provide both phone and online support to help address any software-related concerns.

We will notify you via your registered email address or contact you via your registered phone number when software updates become available.

Payment is required upfront before the order is processed and shipped out.

Our team will work with you to calculate all expected charges, including shipping, upon concluding the sale.

We accept credit cards and bank transfers.